Netflix glassdoor10/14/2023 ![]() We’ll explain how we, along with Salesforce, Netflix, and Intercom, onboard our customer success managers.Īnd if you’re going to invest in onboarding, making sure your customer success managers are onboarded effectively is a good way to effectively hit two birds with one stone. That’s what we’re going to look at in this Process Street article. One of the best ways to improve retention is by focusing on your employee onboarding. If you’re a SaaS company dedicated to growth and gaining a competitive edge, this is an unnecessary cost that every team, including your customer success team, should avoid. ![]() When you do the math, it becomes clear how costs start to rack up. Now consider the cost of hiring a new employee is between ~ 6-9 months salary (the average salary for a customer success manager in the U.S. ![]() “Organizations with a strong onboarding process improve new hire retention by 82% and productivity by over 70%” Glassdoor reports effective employee onboarding increases retention by 82%. ![]()
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